Order Processing
All orders are processed and shipped the next day. For items that turn out to be out-of-stock during processing, it may takes 2 or 3 additional days to prepare your order. If a shipping delay occurs, we inform customers of the issue within 3 days.

Worldwide Shipping
We ship to almost all countries where EMS and UPS services are available. There are a few countries we are unable to ship to due to international laws or due to excess fraud or customs issues.

Estimated Delivery Dates
For expedited EMS shipping, you can expect to receive your order in 5 to 10 business days.
For Standard or Free Shipping, your order will typically take 15 to 30 days for delivery.

*Please note that we are not responsible for delays due to the postal or customs service. We cannot control shipping time because it depends on the handling time of local postal services and other factors like customs clearance, bad weather etc.

Customs Charges/Taxes

Customers are responsible to pay any applicable inbound duties, taxes and any other fees which your local authority deems appropriate. Price of the goods on our site do not included duties or taxes. These fees are paid to your local carrier or government and are not collected by ZPLUS, and thus cannot be refunded. We ship international packages on a DDU (Delivery Duty Unpaid) basis, meaning that all applicable fees (customs tax, import duties, VAT etc.) must be paid by the recipient in order to receive the parcel. Since we are unable to advise the amount of these fees might be, we recommend you to contact your country’s customs office.

Tracking Your Order

Once your order has been shipped, you will receive tracking information by e-mail. Simply use the tracking number provided to track your package’s most up-to-date delivery information online. If you are member of ZPLUS, you can also track the shipment on your account page.

Order Value Limit

Due to regulatory customs issues, which can cause extensive delays, we limits order to $200 or less including cost of shipping. Customers who wish to purchase more than $200, we recommend you to place two separate orders to avoid customs issues or contact our wholesale department.

Wrong or Incomplete Address

Please note that it is the responsibility of the buyer to enter the shipping address correctly. We are unable to redirect an order to another shipping address after we process and ship the package. The only thing we can do is waiting for the package gets returned to us since there’s no one was available to accept the package. When it does get returned, we can ship it again to the correct address or provide you with a refund minus shipping cost. If you would like your order to be shipped again, you will be responsible for any additional shipping charges.